Q. How can I check if I am eligible for the service?
A. You can check if you are eligible for XtraTime service by;
- Dialling *606#, clicking on ‘My Account’ and selecting ‘1’ to ‘Check eligibility’.
- Sending SMS keyword: STATUS to 606
- Dialling 606 then follow the voice prompt to confirm if you are eligible or not.
Q. What are the different airtime bands available on XtraTime?
A. The available airtime bands on XtraTime are:
- N25
- N50
- N100
- N200
- N400
- N500
- N750
- N1000
- N1500
- N2000
- N3000
- N5000
Q. How much will I be charged for using MTN XtraTime?
A. You will be charged a service fee of 15.36% on ALL lending bands EXCEPT the N25 lending band, which charges 20.48% service fee (Please refer to table below). The service charge will be deducted before the airtime loaned is credited into your XtraTime account.
Example 1: If you request for N25, a service fee of N5.12 (20.48% of N25) will be deducted and you will be credited with N19.88 in your XtraTime account BUT your main account will be debited with N25, i.e. you main account will be in –N25. This implies that you are to pay back N25 on your next recharge.
Example 2: If you request for N100, a service fee of N15.36 (15.36% of N100) will be deducted and you will be credited with N84.64 in your XtraTime account BUT your main account will be debited with N100, i.e. you main account will be in -N100. This implies that you are to pay back N100 on your next recharge.
Q. Will the airtime I borrowed be loaded into my main account after successful requests?
A. No, the airtime borrowed will be credited into your XtraTime account.
Q. How can I check my XtraTime account balance?
A. You can check your XtraTime account balance in the following ways;
- From the *606# menu, select ‘My Account’ then select ‘2’ to view your account balance.
- From 606 IVR menu: Simply dial 606, follow the voice prompt, press 5 and your account balance will be sent to you in an SMS.
- From SMS: Text Balance to 606
Q. What are the activities that I will be able to perform on 606 IVR and *606# menu?
A. You will be able to perform the following;
- Request Airtime (XtraTime)
- Request Data (Xtrabyte)
- Check Balance
- Preferred Language option (Available on 606 IVR ONLY)
Q. How many languages are available on 606 IVR menu?
A. There are 4 different languages on the 606 menu – Hausa, Yoruba, Igbo and English. You can select your preferred language and change it at any time. However, if you do not select a preferred language, you will be defaulted to English.
Q. Will I be charged for accessing 606 IVR or *606# menu?
A. No, you will not be charged for accessing 606 IVR or *606 menu. It is absolutely free.
Q. Can I borrow airtime if I have an existing airtime loan to pay back?
A. Yes, you can borrow another airtime even if you have an existing airtime loan to pay back as long as you are still within your credit limit.
Q. Will I be able to borrow airtime or data multiple times within my credit limit?
A. Yes, you will be able to borrow airtime or data multiple times within your credit limit. You can also borrow airtime and data at the same time but within your credit limit.
Q. Is there a limit on the number of times I can borrow airtime?
A. You can borrow airtime multiple times as long as you are still within your credit limit.
Q. Can I exceed my credit limit in a month?
A. No, you cannot exceed your credit limit in a month. Note: Your credit limit in a month can either increase or decrease but this is based on your recharge activities in the previous months.
Q. Can I increase my XtraTime credit limit?
A. Yes, you can increase your XtraTime credit limit by increasing your spend from month to month.
Q. How will I pay back the airtime I borrowed?
A. You will be able to pay back any outstanding amount by recharging via physical recharge, logical recharge, DYA, On Demand, airtime received from a friend through Share N Sell or received airtime through any other means.
Q. Can I view my transaction history?
A. Yes, you will be able to view your transaction history by dialling *606#, click on ‘My Account’ and select transaction history.
Q. Will the airtime borrowed expire?
A. No, the airtime borrowed does not have an expiry date/validity period.
Q. Will I be able to transfer airtime from my XtraTime account to another customer’s account?
A. No, you will NOT be able to transfer airtime from your XtraTime account via MTN Share ‘n Sell or any other means to another customer’s account.
Q. What MTNN services can I use with the airtime in my XtraTime account?
A. The airtime borrowed can be used for all chargeable activities on the MTNN network, including but not limited to:
- Voice calls
- SMS
- MMS
- Prepaid Data Bundles
- Premium rated services
- MTN Backup
- MTN Caller Tunez
- MTN Play
- Other current and future VAS services
Q. At what rate will my calls, SMS, data and other services be charged from my XtraTime account?
A. The applicable rates for the services used will be based on your current tariff plan rate.
Q. Will I be able to call after I exhaust the airtime?
A. No, your call will be suspended once you exhaust the airtime unless you have any airtime in your main account or active airtime/minute bonus in your dedicated account.
Q. What happens when the amount recharged is not enough to pay back the airtime amount borrowed completely?
A. When the recharge amount is less than the loaned amount, the amount recharged will be used to reduce the amount you borrowed but your main account will still be in negative of the remaining loan amount. But subsequent recharges will be used to recover whatever is outstanding until the loan is fully recovered.
Q. What happens when the amount recharged is more than the airtime amount borrowed?
A. When the recharge amount is greater than the outstanding airtime amount, the airtime amount recharged will be used to clear the loan amount and the balance will then be credited into your main account.
Q. What happens when I recharge using a different recharge code, e.g. AWUF4U, instead of the standard recharge code, *555*…?
A. In cases where you recharge using a different recharge code, e.g. AWUF4U, the XtraTime credit borrowed will be deducted from the amount recharged then the balance or any associated bonus will be loaded into their respective dedicated accounts.
Q. Can I pay back the XtraTime airtime borrowed via Share ’n’ Sell?
A. Yes, any airtime received or recharged via any channel can be used to pay off any outstanding XtraTime loan.
Q. Can I pay back the airtime borrowed using the airtime bonus in any of my bonus account?
A. No, you cannot use any airtime in your airtime bonus account to offset the airtime borrowed.
Q. Can I pay back airtime borrowed even if I have not used it?
A. Yes, you can recharge and offset the airtime borrowed even if you have not used it.
